Bluestone Health

51

Tom Reyes · $22,000/mo · Attention

Their reply time doubled and a 72h email is still unanswered.

90-day health

What needs attention

Worth a quick look

Most signs are clear, but one detail needs your judgement.

Tone is neutral-to-concerned about paid search performance

Supported by recent messages

Michael will send the revised deck next Thursday

ISURA isn't sure yet

What's moving health

Reply time 2.3x slower vs baseline-6
Unanswered client email (72h)-8
Negative sentiment trend-10

Open loops

Paid search performance question awaiting answer3 days

Prepared draft

from Bluestone Health profile

Re: Paid search CPL question

Hi Michael,

Good question. CPL rose 18% last week, driven mainly by increased competition on 3 branded terms and a temporary budget cap we've since lifted. We expect it to normalize within 5 days.

I'll send a one-page summary before your board call on the 11th.

Thanks,
Tom

Contacts

Michael ChoDecision maker
Head of Growth
michael@bluestonehealth.io
Lena Ford
Content Lead
lena@bluestonehealth.io

Timeline

Direct question left unanswered
2026-07-05
Reply times slowing
2026-06-30
Positive review of ad creative
2026-06-10

Tone profile

Greeting
Hi Michael
Tone
direct-professional
Length
medium
Sign-off
Thanks

Drafts are prepared, never sent without your approval.